Shipping policy

Orders are typically processed and dispatched within 1–2 business days of payment confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

Shipping Times

Delivery times vary depending on destination and carrier performance.

Estimated delivery times are provided as a guide only and are not guaranteed.

Tracking

Tracking information will be provided once your order has been dispatched where applicable.

Customers are responsible for ensuring shipping details are accurate at the time of purchase.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

To assess any claim, customers must provide:

• Clear photographic evidence of the product
• Clear photographic evidence of the external packaging
• Order number and contact details

Approved claims may be eligible for replacement at our discretion.

Lost or Delayed Shipments

Once an order has been dispatched, delivery is managed by the shipping carrier.

While we will assist where possible, Éleva Peptide Labs cannot guarantee delivery timeframes and is not responsible for carrier delays, service interruptions or events outside of our control.

Address Accuracy

Customers are responsible for ensuring all shipping information is correct prior to completing checkout.

Éleva Peptide Labs is not responsible for orders shipped to incorrectly entered addresses.

Contact

For shipping enquiries, please contact:

Éleva Peptide Labs
📧 elevapeptidelabs@gmail.com